Direct support for Ward 12
Our office is dedicated to cutting through city hall bureaucracy. Submit service requests, track local legislative votes, or connect directly with our ward staff for rapid assistance.
Submit a Service Request
We track every request submitted here. From street repairs to senior services, our staff works directly with city departments to resolve neighborhood issues promptly and transparently.
Ward 12 Headquarters
Walk-In Hours & Location
Located in the heart of the community, our office is open for walk-ins and scheduled appointments. Stop by during our weekly open hours to speak directly with staff.
Weekly Open Hours
Mondays: 9:00 AM - 12:00 PM (No appointment needed). Wednesday Evenings: 5:00 PM - 7:00 PM (By appointment only).
Constituent FAQ
How long do requests take?
How is budget allocated?
Most standard requests like pothole patching or streetlight replacement are processed within three to five business days.
We use a participatory budgeting process where residents vote directly on how to spend our annual capital allocation.
Do I need an appointment?
Can you help with taxes?
No. Monday morning sessions are strictly first-come, first-served to ensure all residents have direct access to the Alderman.
Our office handles municipal services. For state or federal issues, we will gladly connect you with your state representative.